Privacy Policy

Contact

If you have any questions after reviewing this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at Naveora.

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase on our website. We define "personal information" as any information about an identifiable individual. Below, you will find detailed information about what personal information we collect and why:

I - Device Information

• Purpose of collection: We automatically collect information about your device to load the website accurately and to perform analyses of website usage, so that we can optimize our website.

• Source of collection: This information is collected when you visit our website, using cookies, log files, web beacons, tags, or pixels.

• Disclosure for business purposes: This information may be shared with our processor, Shopify.

• Personal information collected: The version of the web browser, IP address, time zone, cookie information, pages visited, search terms, and your interaction with the website.

II - Order Information

• Purpose of collection: We collect information necessary to process your purchases, such as delivering products or services, processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information or advertising related to our products or services, in accordance with your preferences.

• Source of collection: This information is collected directly from you.

• Disclosure for business purposes: This information may be shared with our processor, Shopify.

• Personal information collected: Your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

III - Customer Support Information

• Purpose of collection: We collect this information to provide customer support.

• Source of collection: This information is collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the address above to request its removal.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to manage our online store. You can read more about how Shopify uses your personal information on their Privacy Policy.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or otherwise to protect our rights.

Use of Advertising

As described above, we use your personal information to provide targeted ads or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information on their Privacy Policy. You can also opt out of Google Analytics via this link.

• We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (for which you may give your consent depending on your location).

• We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants can make offers that you may be interested in.

For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") via this link.

You can opt out of targeted ads by:

• FACEBOOK

• GOOGLE

• BING

You can also opt out of all other services via: https://optout.aboutads.info.

Use of Personal Information

At Naveora we use your personal information to provide our services, such as offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the basis of several legal grounds:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• Protection of your vital interests;

• Performance of a task in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your personal information for administrative purposes, unless you ask us to delete this information. For more information about your right to erasure, please refer to the 'Your Rights' section below.

We value your privacy and the information you provide us regarding our SMS marketing service. We use this information to send you text messages (e.g., regarding your order, including abandoned cart reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of which items you place in your cart, including when you have left your checkout. This information is used to determine when cart reminder messages should be sent via SMS.

Sale of Personal Information

Our website sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your Rights

GDPR

If you live in the EEA, you have the right to access the Personal Information we have about you, to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your Personal Information is initially processed in Ireland and is then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: GDPR Whitepaper.

CCPA

If you live in California, you have the right to access the Personal Information we have about you (also known as the 'Right to Know'), to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us using the address above.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. At Naveora we use several types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies ensure that your browsing experience is improved by enabling the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information every time you return to the website or browse from page to page. Cookies also provide information about how people use the website, for example, whether it is their first time visiting the site or whether they are a frequent visitor.

We use cookies to optimize your experience on our website and to provide our services.

Do Not Track

Please note: because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not adapt our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or other operational, legal, or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us by email or by post using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.