Returns & Exchanges
Not satisfied or doesn't fit? We are happy to help.
After receipt, without stating a reason
Email us, then you will receive the correct return address
Within 10 business days after approval
1. General
You have 30 days after receipt to request a return. Your item must be in the same condition as when you received it: unworn and unused, with all original labels and in the original packaging. Keep your proof of purchase handy.
How to return
Email support@naveora.com with your order number and which item you are returning.
Unworn and with the labels still attached, in the original packaging.
To the return address you receive from us. Keep your proof of postage.
Return address and costs
Returns go to the warehouse where the products come from, in most cases in China. Therefore, always contact us first, so you receive the correct address. The costs for returning are yours. Packages that are returned without registration cannot be accepted.
2. Damage and problems
Check your order immediately upon receipt. Is an item defective, damaged, or did you receive the wrong item? Then email us immediately at support@naveora.com with your order number and a photo. We will look for the best solution together.
3. Exchanges
Do you want a different size or color quickly? Then return your item and place a separate order for the new item. That is usually the fastest way.
4. Refund
As soon as we have received and inspected your return, we will let you know if the refund has been approved. The amount will be refunded within 10 business days to the payment method you used. Does it take longer than 15 business days after approval? Then contact us.
Exceptions
- Swimwear and lingerie only with the hygiene sticker still intact
- Earrings cannot be returned for hygiene reasons, unless unopened
Withdrawal form
You can also withdraw your purchase using the standard withdrawal form. A personal email is also fine.