Frequently Asked Questions

Choose your product, color and size and click Add to cart. Then go to the checkout, enter your details and choose how you want to pay. You will receive a confirmation email immediately. Didn't receive an email? Check your spam folder.

You can pay securely with iDEAL, Bancontact, credit card, Apple Pay, Google Pay and PayPal.

Contact us as soon as possible via support@naveora.com. As long as your order has not yet been shipped, we will be happy to make changes for you. Unfortunately, this is not possible once it has been shipped.

Enter your discount code at checkout in the Discount code field. The discount will be applied immediately.

We process your order within 1 to 3 business days. Delivery then takes 7 to 14 business days. See also our Shipping page.

We offer free shipping within the Netherlands and Belgium on orders of €100 or more. For orders below this amount, shipping costs are €5.95.

Yes. Once your order has been shipped, you will receive an email with your track & trace code.

First, check your track & trace. If your package has not arrived by the expected delivery date, email us at support@naveora.com with your order number. We will look into it for you immediately.

Yes. You have 30 days after receipt to return your order without giving a reason. See our Returns page.

The quickest way is to return your item and order the correct size separately. This way, you will receive your new size as quickly as possible.

Once we have received and inspected your return, we will let you know whether the refund has been approved. The amount will be credited back to the payment method you used within 10 business days.

On every product page, you will find the size chart for that product, with the measurements in centimeters. Also check our general Size chart.

Most items fit true to size. If a product differs, this will be stated in the product description.

Of course. Send us a message with your height and usual size via support@naveora.com, and we will be happy to advise you.